We want you to feel confident and informed when purchasing from us. Please review the information below carefully, as return and refund conditions vary by product type due to the handcrafted and story-registered nature of our creations.

General Policy

• All return, exchange, and refund requests must be submitted before sending any item back

• Items must be unused, unworn, and in original condition

• All original branding, tags, labels, and seals must be uncut and attached

• Refunds are processed only after the returned item is received and inspected

• Approved returns must be shipped via Canada Post, unless otherwise instructed

Return instructions and the correct return address will be provided once your request is approved. Please do not send items to a primary or billing address unless explicitly instructed.

How to Request a Refund or Exchange

To initiate a return, exchange, or refund, please contact us before shipping any item.

Email subject line must include:

Refund – Order #XXXX – Accessories
or
Refund – Order #XXXX – Art Wear

Once your request is received, we will review it and send return instructions within 48 business hours.

Art Wear Items (Story-Registered & Custom Art Pieces)

Art wear items are handcrafted and permanently linked to the original buyer’s story.

• Returns are accepted only if the item is unused and in original condition

• A maximum of 50% of the purchase price is refundable

• Refund processing begins after the item is received, inspected, and approved

• Shipping and handling fees are non-refundable

The remaining 50% is non-refundable due to:

• Artistic creation and design work

• Story integration and registration

• Technical documentation, publishing, and archival costs

Accessories

Accessories may be eligible for return or refund only if they are not marked as Final Sale and meet the conditions below:

• Return requests must be submitted within 14 days of receipt

• Items must be unused, unworn, and in original condition

• All original branding, tags, labels, and packaging must be intact and attached

• 100% of the product price is refundable

• Original shipping/delivery costs are non-refundable

Refunds are processed after the item is received, inspected, and approved.

Exchanges

• Exchanges are available for accessories only, subject to availability

• Art wear items are not eligible for exchange due to their custom nature

Return Shipping

• All approved returns must be sent via Canada Post

• Return shipping costs are the responsibility of the customer unless otherwise stated

• Tracking is strongly recommended

Refund Processing

• Refunds are issued to the original payment method

• Processing begins after the returned item passes inspection

• Please allow standard processing time once approved

Need Assistance?

If you have questions or need to initiate a return, please contact us with your order number. We’re happy to assist and will guide you through the next steps.