At DEGLuxVerse, every piece we create carries meaning, craftsmanship, and a story tied forever to its original owner. Because of the artistic process, story registration, and careful handling involved, 50% of the purchase value is non-refundable once an order is completed.

That said, our commitment to our clients goes beyond policy.

If you experience an issue or have a concern, we invite you to reach out. We approach every request with care and will do our best to work with you toward a thoughtful resolution. Your satisfaction matters to us, and we believe meaningful creations deserve meaningful support.

When contacting us, please include:

• Your order number

• A brief description of your concern

• Supporting photos.

• Your preferred contact information

• how to handle a QRCode registered to your name 

Our team will carefully review your message and respond within 48 business hours.

For additional details, we invite you to visit our FAQ page, where you’ll find answers to common questions about our process, products, and policies.