Product & Size Information

Each DEGLuxVerse piece is a handcrafted artwork. Due to the artistic nature of our designs, slight variations in size, texture, or finish may occur — these are part of the authenticity of each creation.

• Detailed size information is provided on each product page

• Accessories (such as scarves and wearable art) are designed to be versatile and adaptable

• If you have questions about sizing or fit, we encourage you to contact us before purchasing

Our team is happy to assist and will respond within 48 business hours.

Shipping & Delivery

We offer two delivery methods, depending on the product and destination:

Hand Delivery

• Available for select artworks within the GTA and parts of Ontario

• Scheduled delivery window with prior confirmation

• Signature required upon receipt

• A confirmation call or message is made one business day before delivery

Shipping Options

• Available for non-GTA and non-Ontario destinations

• Accessories are shipped via secure shipping services

• Tracking details are provided once your order is dispatched

• Signature confirmation may be required depending on the item

Each piece is carefully inspected and packaged to ensure it arrives safely.

Returns & Refunds

Because DEGLuxVerse pieces are handcrafted artworks and registered to their original owner, our return policy reflects the care, documentation, and technical processes involved.

Artworks & Custom Pieces

• Purchased items are not eligible for full refunds

• In the event of an approved return, 50% of the purchase amount may be refunded

• Story registration, documentation, technical, and delivery costs are non-refundable

Accessories

• Accessories are eligible for full refunds, provided they are returned unused, in original condition, and within the return window outlined in our Terms & Conditions

Return Process

• Return requests must be submitted within the approved timeframe

• For hand-delivered items, return pickup will be arranged by our team

• A confirmation will be made one business day prior to pickup

• Missed or unconfirmed return windows void return eligibility

Frequently Asked Questions

For detailed answers about:

• What makes our pieces unique

• Custom orders and new stories

• Story registration and ownership

• Care instructions

• Delivery and returns

Please visit our FAQ page.

Customer Support

Your experience matters to us. If you have questions, concerns, or need assistance, our Customer Support team is here to help.

When contacting us, please include:

• Your order number

• A brief description of your request

• Photos, if applicable

We carefully review every message and respond within 48 business hours.

Important Notes

• All DEGLuxVerse pieces are limited and handcrafted

• Artworks are permanently tied to their original owner through story registration

• Policies are designed to protect both our clients and the integrity of each creation

For full legal details, please review our Terms & Conditions.